I'm having problems receiving email - help!

If you are having problems receiving mail, there are a few steps you should take to try to locate the problem.

The first step is to locate an error message.  Are you getting an error message when you try to receive mail?  If you are, please copy that error message and either type it in to Google (the basis of a lot of technical support!) or have it on hand if you give us a call about it.

If you need to call, consider the evidence!  Are all your email accounts unable to receive, or just one?  Have you made any changes recently?  Have you updated your antivirus or windows software recently?  These updates may cause your antivirus software or your firewall to block the port that your receive email through.

You should also try making sure that your mail accounts are set up correctly ? at the very least, making sure that the mail server is correct (mail.yourdomainname.extension) and that you have the right username (the part of your email address before the @ symbol) and password set in your mail program.

If you are comfortable with your mail program, you may also want to delete the account and add it again.  Be careful if you do this!  This will only delete your mail settings in Microsoft?s Outlook, but in some programs ? specifically, Mac Mail ? it will delete your emails as well!

You should also try and log in to your mail box using the web mail facility on our client login page.  If you can log in to your Inbox through webmail and receive mail, then you know that your email account is working properly ? it is something at your end that is having problems.

It is also worth trying to set up the mail account on a different computer ? preferably one that is not in the same office or building! ? to see if you can get it to work.

You should also log in to your hosting control panel to ensure that your mail has not been disabled, suspended, or setup incorrectly.

And, of course, if you need help at any point ? give us a call!