Hosting Support

Having problems? That just won’t do. Below is a full listing of our knowledgebase articles. Of course, if you need any further help, don’t hesitate to give us a call on 0845 0045 583 or drop us an e-mail.

Billing (14) If you want more information on using the Billing system, your Invoices and extra charges, head here. Can I use the support section in the billing area? How do I view what I am being billed for? How do I view invoices? more topics	Email (9) Having trouble sending mail? Can't receive anything? Too much Spam? Try here. How do I use the telnet command? I am having problems sending mail - help! I am using Microsoft Outlook and I am getting an error message - what does it mean? more topics
How Do I? (20) 'How To' guides for setting up your email accounts, web space, domain names, account upgrades and more. Please explain file and folder permissions! How can I preview my website before switching my domain name servers? How do I cancel my domain name? more topics	Website Trouble (6) If your site is unavailable, you are having FTP problems or you're not sure where to upload, head here. Is there a particular program you recommend I use for FTP? How do I use a 301 redirect? I have an index.php file in my httpdocs folder but all I can see is the NuBlue holding page? more topics
Jargon Buster (42) What's an FTP? How can I DNS? Where do I get my POP3? Fight confusion with our handy jargon buster. What is a Domain Registrant? What is a Domain Registrar? What is a Whois lookup? more topics	Account Queries (19) For information on accessing your Control Panels, recovering passwords and SSL (amongst other things) Can I use the support section in the billing area? How do I view what I am being billed for? How do I view invoices? more topics

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Hosting Support

Billing (14)

If you want more information on using the Billing system, your Invoices and extra charges, head here.

Email (9)

Having trouble sending mail? Can't receive anything? Too much Spam? Try here.

How Do I? (20)

'How To' guides for setting up your email accounts, web space, domain names, account upgrades and more.

Website Trouble (6)

If your site is unavailable, you are having FTP problems or you're not sure where to upload, head here.

Jargon Buster (42)

What's an FTP? How can I DNS? Where do I get my POP3? Fight confusion with our handy jargon buster.

Account Queries (19)

For information on accessing your Control Panels, recovering passwords and SSL (amongst other things)

No tickets, no queues – just clever people

Free money, really.

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