Web Hosting FAQ

Web Hosting is the term for providing space for the files that form your web site.  Every Hosting account comes with a certain amount of web space or storage, and you save your web site to this space – it is then available for users of the Internet.  You can design your own website but you will always need someone to Host it – to provide you with the space that you will put your website on for the world to see.  Hosting accounts also have a bandwidth limit – essentially, the amount of web traffic to and from your web space that your Host will allow.

NuBlue offer a number of different Web Hosting packages with different tiers of web space, bandwidth and a further variety of integrated, powerful features.  Please look at our Web Hosting packages for a Hosting breakdown.

All NuBlue Hosting accounts come with unlimited email addresses as standard.  To use our email service you must have a registered Domain Name and a Hosting account with NuBlue.

Setup guides for email accounts can be found in our support area.  Alternatively, contact us here and one of our team can set it up for you.

Hosting and account preferences can all be made through our powerful online Plesk™ Control Panel.  Whether you want to change your contact information, setup a new email address, redirect your website or email us a support question, you can manage your account within a few clicks and view the results instantly.

For guides on how to use your Plesk™ Control Panel, please visit the support pages.

Web Space refers to the amount of online storage space available for your website within a chosen Hosting package.  In order to host a website that has 100MB of images, you would need at least 100MB of Web Space.  Web Space is, essentially, your own online hard drive.  If you outgrow your Web Space, your Hosting account can be upgraded with ease through your Plesk™ Control Panel.

Every time someone views your website, they are sent the files required to display your site.  This transfer of data uses Bandwidth – the amount of data that can be transmitted to or from your Web Space in a month.  If you require extra bandwidth, this can also be requested with ease through your Plesk™ Control Panel.

For Web Hosting accounts and Domain Name registrations, we accept PayPal, as well as the following major Credit and Debit cards:  MasterCard, Solo, Visa, and Visa Electron.

Yes.  NuBlue refuse to host any adult websites, any websites that promote hatred or prejudice, and all websites that contain illegal content or downloads.  All NuBlue Hosting accounts are monitored closely in the interest of all our clients.

We do not offer Free Hosting trials, but we do offer a no fuss 30-day money back guarantee on all of our Hosting packages.  This does not extend to Domain Name fees or SSL Certificate purchases.

If you are unsure whether your website or online application will work in our Web Space, then please call 0845 0045 583 or email us and a member of our team will be happy to help you.

All Web Hosting accounts are activated within 12 hours of sign-up, seven days a week.  For security reasons and for the benefit of our existing clients, we manually check all Hosting sign-ups.

Hosting accounts and Domain registrations can also be set up instantly over the telephone on 0845 0045 583.

Yes VAT is charged on all Hosting and Domain purchases. All advertised prices except where specifically marked, are excluding VAT. Our UK VAT registration number is 865 6930 80.

If you would like to make a purchase and you reside outside the UK please contact a member of the NuBlue team on 0845 0045 583.

Every time you buy a product from NuBlue, we will email you an Invoice.  We don’t believe in wasting paper so paper copies of Invoices will not be provided. Invoices are, however, available to view and print (if you choose!) at any time in your online account management area.

Yes.  You can either point an existing Domain at your new Hosting account, transfer a Domain into NuBlue from another company, or register a Domain with us at a later date using the Plesk™ Control Panel.

The only extra cost for Hosting a secure site with NuBlue will be for the SSL Certificate.  The SSL Certificate is mapped to your Domain Name and is read by Internet browsers, showing the little yellow padlock to your visitors.

A variety of companies provide SSL Certificates.  You can securely purchase one online from our SSL page.

Yes, to prove to your website visitors that your website is secure you will need an SSL certificate. The SSL certificate is mapped to your domain name and is read by internet browsers, showing the little yellow padlock to your visitors.

SSL certificates can be purchased securely online on our SSL page

All NuBlue Hosting packages come with Advanced Website Statistics to tell you who your visitors are, where they came from, how long they stayed and where they went.  Accurate Website Statistics (webstats) are crucial for building up an online marketing strategy.

You can access your webstats by visiting yourdomainname/webstats/ - so if your domain was faqexample.co.uk, to access the webstats you would navigate to http://www.faqexample.co.uk/webstats/

You will then be asked for a username and a password - they will be the same as your Hosting Control Panel login, and you will have be sent these by email as soon as you sign up with NuBlue.

If you wish to change the name servers of an existing Domain so that you can use NuBlue Hosting, you need to enter the following name servers.  We have listed the IP’s of the name servers as well, as some registrars require this information:

ns.yourdomainname.extension - 87.237.56.179
ns2.yourdomainname.extension - 87.237.56.177

If you are using our PHP 5 enabled server, you will have to use the following details instead:

ns3.nublue.co.uk - 77.240.14.225
ns4.nublue.co.uk - 77.240.14.226

Changing the name servers can take up to 24 hours to propagate, so it is best to make these changes during low impact timescales (for instance, the start of the weekend, or the evening).