Reseller FAQ

A Reseller is basically a small Hosting company.  Unlike the larger Web Hosting companies who have their own Dedicated Servers that they Host websites on, a Reseller will rent a space on a Server belonging to another company and Host websites from that space.  For instance, a NuBlue customer would pay NuBlue for a portion of web space to Host their site on.  A NuBlue Reseller would pay NuBlue for a portion of web space, and their customers would in turn pay the NuBlue Reseller to Host on their web space.

Being a Reseller allows you to start up a small Hosting portfolio without the expense and technical expertise required to fund and run your own Servers and Datacentre, allowing you to concentrate on the service you provide to your customers on your terms.  You rent a set amount of space and a monthly bandwidth allowance, and you are then free to Host as you see fit - as long as you stick to your terms and conditions with us, your space and bandwidth limits, and the agreed number of possible Hosted Domains.

This depends entirely on what package you choose.  The high end NuBlue Reseller package, Web Developer, allows up to 200 Domains to be Hosted at once.  If you are looking to Host more than 200 sites, or your customer base grows beyond this number, you will want to consider Dedicated Hosting.

No.  They are your customers, using a product that you have purchased from NuBlue.  You will add them to your NuBlue account, they will be on NuBlue web space and using NuBlue bandwidth, but you have purchased these things from NuBlue already - it is up to you to have an order system in place for your customers.

If you go over your Bandwidth Limit, we will not shut down your site or cut off traffic to and from it.  We will, however, contact you to arrange for an extension to your monthly allowance.  You will also be billed for any overage.

Through the Plesk™ Control Panel, you have full control over your customers.  You can, if you wish, fully manage them yourself.  Alternatively, you can set up Control Panel logins for all your customers, and set their permissions and what you would like them to be able to change.  If you don’t want a customer to be able to set up mail accounts, you can deny them access; if you want them to be able to change their DNS settings, you can enable it for them.  Their account is yours to configure as you wish.

This depends on your Hosting package.  If you are using our PHP 5 service, you are able use your own logos in the Control Panel.  Customers who are not on the PHP 5 service will be unable to use custom logos in the Control Panel.

Every time you buy a product from NuBlue, we will email you an invoice.  We don’t believe in wasting paper so paper copies of Invoices will not be provided. Invoices are, however, available to view and print (if you choose!) at any time in your online account management area.

Yes - VAT is charged on all Reseller Hosting and Domain purchases.  All advertised prices, except where specifically marked, are excluding VAT.  Our UK VAT registration number is 865 6930 80.

If you would like to make a purchase and you reside outside of the UK, please contact a member of the NuBlue team by email or calling us on 0845 0045 583.

If you have a question and it isn’t here, why not try our Knowledgebase or Support Videos and see if they help.

If not, why not get in touch - call us on 0845 0045 583 or get in touch via email.