In House Support
Our UK based support team are here to resolve your problems quickly and easily, and we have made sure you can contact them in whichever way you choose. We have a direct number to the team, a live chat service, public forums and an advanced ticketing system to choose from. Take your pick.
All our hosting is 100% compatible with the world's fastest growing open source shopping cart, Magento. Our optimised servers provide the perfect Shared Hosting platform for your Magento store, and a simple upgrade path is available for clients who begin to outgrow the Shared platform.
|General Features||Plesk Control Panel features||Domain Features||Server Features||Datacentre Features|
|UK Support Teams||Email Management||Free Transfers In||Dell Servers Exclusively||Tier 1 Network|
|UK Datacentres||Online Backup Management||Free Transfers Out||Intel Quad Core CPUs||Redundant Power Supply|
|Direct Phone Support||Multiple Administrators||Domain Administration||Redundant Hardware||Air Conditioned Data Centre|
|Online Live Chat Support||Protected Directories||Unlimited Sub Domains||LAMP environment||24 Hour Security|
|Fast Email Support||PHP MyAdmin Panel||Domain Forwarding||RAID 10 Redundancy||VESDA Smoke Detection|
|Video Knowledgebase||Account Usage Statistics||Permission Management||Redundant Network||CCTV System|
|Customer Forum||File Management||Domain Statistics||Multiple GB Uplinks||Motion Detection|
|Certified Systems Administrators||SSL Administration||Auto Renewal||Hardware Firewalls||Secure Server Racks|
|Daily Backups Taken||MySQL Database Creation||DNS Management||24x7 Server Monitoring||Realtime Network Monitoring|
|Online Account Management||Scheduled Tasks (Cronjobs)||Domain Parking||No Overselling||24x7 Support Team|
Professional Support Services
On top of our standard support services, we offer a range of paid professional services to help support your online operations. A list of our professional services can be seen here.
Please contact our support team if you would like us to undertake any of these services on your account.Ask our sales team
We offer a selection of Secure Socket Layer (SSL) certificates from leading certificate authority Geotrust from as little as £79.99 per year. We'll even install it for you free of charge.
To discover the full range of SSL certificates availble, contact our sales team who will be happy to advise on the best certificate for you.Ask our sales team
£79.99 / per year
Do I get SSH/Shell access?
SSH / Shell access is not available on Shared Hosting under any circumstances. Clients who require SSH access will need to upgrade to a VPS or higher platform to enable this service. We are willing to run simple commands on the platform on your behalf – please contact us to discuss this.
How well does Magento run on Shared Hosting?
Magento is not designed to run on Shared Hosting; it is a resource intensive application and requires higher levels of resources to run than comparable shopping carts. However, we do optimise all of our hosting and select hardware specifically for the purposes of running Magento stores. Therefore, Shared Hosting is not the ideal platform for Magento, it will run happily on Shared Hosting if you are developing your store or running a low bandwidth site. No matter how hard we try (and we do!), in the end the best performance for Magento can only be realised on a Virtual or Dedicated server.
Do I have remote MySQL access?
We do not allow remote MySQL access on Shared Hosting under any circumstances, this is only available through the hosting control panel.
What happens if I need to upgrade?
Contact the support team and we will guide you through the process. Unless you need to move to another platform (i.e. a VPS) the upgrade will be seamless.
What happens if I go over my limits?
If you are over your account limits you will be notified via email with useful tips for reducing your usage. If you are repeatedly over your limits we will contact you to discuss your upgrade options.
Is Shared Hosting PCI-DSS compliant?
By its very nature, Shared Hosting is not PCI-DSS compliant. It is not possible to share a server with other clients and ensure that your billing area is isolated entirely from the other users, or that they themselves are compliant and secure (they may not even be running an eCommerce store!). There are too many variables and users to realistically achieve PCI-DSS compliancy on this platform. You would need to use an off-site payment gateway or upgrade to another platform (I.e. a Virtual or Dedicated server) to become compliant.
What uptime guarantees do you offer?
We do not offer uptime guarantees – our shared hosting runs according to a best endeavours policy. We monitor all our servers 24/7 and we will always endeavour to ensure that uptime and the quality of the hosting is as high as possible.
How will I know if my website will run on your Hosting?
All of our hosting runs in a LAMP environment (Linux, Apache, MySQL, PHP). For specific versions or configurations you should send a ticket to support to ask how your prospective platform compares to your website's requirements. More specific configurations may require a VPS or higher so that you can configure the hosting to match your requirements, but the only way to find out is to ask!
Where are your servers based?
All of our servers are based in the UK. We do not offer servers based outside of the UK.
What settings do I need to setup my emails?
The generic settings for using our email facility can be found in this guide in our forums
Help – I think I’ve deleted my website!
Don't worry! If you have made backups through your control panel (a facility that is freely available to all of our clients) then you will be back in no time. If you haven't made any backups just get in touch, as we keep full backups of all our servers for at least 14 days and will be able to restore your account for a small fee.
Is your Question not in the list?
Not to worry, we will try to answer it for you!Launch live chat