This Cookies Policy is for the CTI Holdings group.
In order to allow you greater understanding and control over what information is stored about you and your web activity, we have detailed what cookies we use, what they do and how long your data is stored for.
There is a lot of information on this page, please use the list below to navigate to areas of interest.
We (CTI Digital) as a data controller, collect multiple data types from users who visit nublue.co.uk and billing.nublue.co.uk via a number of sources. Some information is provided manually, like your email address when you sign up to our newsletter, and some is collected automatically, like which pages you visit on the website. We collect this information, primarily for marketing activities and to improve the user experience of our websites.
How is the information collected?
Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either persistent cookies or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.Back to top
What information is collected?
Cookies on our websites
We explained that cookies collect your data, but what do they collect? Please find a breakdown of what each cookie collects and for how long below. We use both session cookies and persistent cookies on the three websites in question.
HubSpot's tracking code sets the following cookies, when a user visits our site:__hstc
The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)
(Expires after: 2 years)hubspotutk
HubSpot uses this cookie on form submissions and when deduplicating contacts.
(Expires after: 10 years)__hssc
Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp.
(Expires after: 30 min)__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires after: None. Session cookie)__hs_opt_out
(Expires after: 2 years)__hs_do_not_track
This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalization.
(Expires after: 2 years)__hs_testcookie
This cookie used to test whether the has support for cookies enabled.
(Expires after: Session cookie)hsPagesViewedThisSession
This cookie used to keep track of page views in a session.
(Expires after: Session cookie)hsfirstvisit
This cookie used to keep track of a user's first visit.
(Expires after: 10 years)
Hotjar creates the following persistent cookies, which all expire automatically after 365 days:_hjUserId
This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier, which allows Hotjar to track the same visitor across multiple pages and sessions._hjClosedSurveyInvites
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in._hjDonePolls
This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through the site._hjMinimizedPolls
This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in._hjDoneTestersWidgets
This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through the site._hjMinimizedTestersWidgets
This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet._hjDoneSurveys
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels._hjIncludedInSample
Hotjar also creates this session cookie which only exists until a visitor ends their session. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Google Analytics sets cookies to help us measure activity on our site:gtag.js and analytics.js – cookie usage
- Distinguish unique users
- Throttle the request rate
This cookie is used to distinguish users.
(Expires after: 2 years)_gid
This cookie is used to distinguish users.
(Expires after: 24 hours)_gat
This cookie is used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_
(Expires after: 1 minute)AMP_TOKEN
This cookie Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
(Expires after: 30 seconds to 1 year)_gac_
This cookie Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. Learn more
(expires after 90 days)ga.js – cookie usage
- Determine which domain to measure
- Distinguish unique users
- Throttle the request rate
- Remember the number and time of previous visits
- Remember traffic source information
- Determine the start and end of a session
- Remember the value of visitor-level custom variables
(Expires after: 2 years from last update)__utmt
This cookie is used to throttle request rate.
(Expires after: 10 minutes)__utmb
(Expires after: 30 minutes from last update)__utmc
This cookie is not used in ga.js. It is set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
(Expires after: the end of the browser session)__utmz
(Expires after: 6 months from last update)__utmv
This cookie is used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
(Expires after; 2 years from last update)
Cookies do not contain any information that personally identifies you other than your IP address. However, personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
- To enable the correct localisation of each website.
- To improve the website’s usability
- To analyse the use of our website.
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete some orders.
When you browse any of our websites you may also be sent third-party cookies. Our marketing and hosting providers may send you cookies and may use the information they obtain from your use of their cookies.
In addition, we use Google Analytics to analyse the use of our websites. Google Analytics generates statistical information about each of our websites by means of cookies, which are stored on a user’s computer. The information that is collected by these cookies is used to generate reports and allows us to assess the usability of our websites. More information can be found here.Back to top
How can I stop you from collecting my data?
It is possible to block cookies, however the usability of our websites may be restricted if you refuse to accept cookies. You can refuse to accept cookies in each browser:
- Internet Explorer – click on the 'Tools' button, click on 'Internet Options', then click on the ‘Privacy’ tab and move the slider to block all cookies.
- Firefox – right click within the page and select ‘View Page Info’, click on 'Permissions' panels, under ‘Set Cookies’, untick 'Use Default' and click the ‘Block’ option.
- Google Chrome - click on the spanner icon on the browser’s toolbar, select 'Settings', and click ‘Show Advanced Settings’. In the ‘Privacy’ section, click the ‘Content Settings’ button, and in the 'Cookies' section click on ‘Block Cookies by Default’. Select 'Block sites from setting any data' and you'll see in the address bar whenever a cookie has been blocked. To block only third-party cookies: select the 'Ignore exceptions and block third-party cookies from being set' checkbox. Even if you've added a site to the Exceptions list and have chosen to allow its cookies, the site's third-party cookies won't be accepted if this checkbox is selected.
For information regarding less common browsers, click here
You can delete cookies, but doing this may have a negative impact on the usability of the website you are browsing.
- Internet Explorer – click on the ‘Tools’ button, click on ‘Safety’, then click ‘Delete Browsing History’. Select the ‘Cookies’ check box and then click ‘Delete’.
- Firefox – click on the Firefox button, select ‘Tools’ and then click ‘Options’. Select the ‘Privacy’ panel, under ‘History’, select ‘use custom settings for history’, click ‘Show Cookies’ and the cookies window will open.
- In the search field, type the name of the site whose cookies you want to remove, or select all the cookies in the list and click ‘Remove Cookie’.
- Google Chrome - click on the spanner icon on the browser’s toolbar, select ‘Settings’, and click ‘Show Advanced Settings’. In the ‘Privacy’ section, click the ‘Content Settings’ button and in the ‘Cookies’ section, click ‘All Cookies and Site data’ to open the cookies and other data dialogue. To delete all cookies, click ‘Remove All’ at the bottom of the dialogue. To remove a specific cookie, select the site that issued the cookie and click ‘Remove’.
www.nublue.co.uk, www.ctidigital.com, www.superchargedcommerce.co.uk, and www.ctiholdings.co.uk are owned and operated by CTI Digital. Registered in England No. 4884651 If you have any questions about our cookies or your private data, please contact us by email dat[email protected] or by telephone 0161 713 2434.