How to access your email on your computer or mobile device

Time to Read: 10 minutes Difficulty Level: Beginner
Tools Needed: access to your hosting control panel (Plesk); your desktop mail client of choice Last Updated: 17/10/2018

Setting up your email account

This guide will describe how to set up your Nublue email account in your mail client of choice. This guide assumes you’ve already created the account as per this guide.

General settings for non-SSL connections
Using SSL to encrypt your mail
Outlook
MacMail
iPhone or iPad devices
Thunderbird
Android devices

General settings for non-SSL connections

The method for adding your mail account will be slightly different depending on whether you’re using Outlook, MacMail, Thunderbird or another mail client – or even setting up your new account on an Android or iOS device. But in general you’ll need to use the following settings for a standard mail connection without SSL encryption (see the next section if you are using SSL):

Incoming mail server: mail.yourdomain.com

Incoming mail port: this will depend on whether you want to set your account up as IMAP or POP. If you’re unsure of the difference between POP and IMAP protocols, please see here for an explanation of the difference between them.

For POP accounts, use 110 as the incoming mail port.

For IMAP accounts, use 143 as the incoming mail port.

Outgoing mail server: mail.yourdomain.com

Outgoing mail port: 587

When specifying Email Address you will usually need to enter your full email address (eg: yourname@yourdomain.com as opposed to just yourname).

Encryption method: None

Using SSL to encrypt your mail

On the other hand, if you want to use a SSL certificate to encrypt your mail, the settings you’ll need will be slightly different. If you’re on one of our shared hosting solutions, you can even choose to use the server’s SSL certificate to encrypt your mail.

Encryption method: STARTTLS if available. For some mail clients, this will also automatically update your mail port numbers correctly for you. If this is not available, select SSL.

Incoming mail server: Either mail.yourdomain.com or (for shared hosting) use mail.your-shared-server.s.nuserver.uk, eg: mail.calcium.s.nuserver.uk. If you’re not sure of the hostname you should use here, contact our Support team.

Incoming mail port: again, this depends on whether you want to set your account up as IMAP or POP.

For POP accounts with SSL encryption selected (not STARTTLS), use 995 as the incoming mail port.

For IMAP accounts with SSL encryption selected (not STARTTLS), use 993 as the incoming mail port.

Outgoing mail server: Should match whatever you entered previously for the incoming mail server.

Outgoing mail port: 587 (Note this doesn’t change based on whether you use a SSL-encrypted connection or not)

When specifying Email Address you will usually need to enter your full email address (eg: yourname@yourdomain.com as opposed to just yourname)

Outlook

Please refer to Outlook’s guidelines here. You’ll need to follow the method for Manual Setup.

Outlook gives you the choice to specify whether you’re using a POP or IMAP account. This won’t affect the mail server names you’ll need to enter, but it will impact on the number for the incoming mail port (see above).

Please note that for pre-2016 versions of Outlook, when configuring the account you’ll need to browse to More Settings > Outgoing Server and enable the option for My outgoing mail server (SMTP) requires authentication. You should then select the option for Use same settings as my incoming mail server.

MacMail

If you’re using your Mac’s native Mail app, please refer to Apple’s guidelines here and here.

You’ll need to select the option for Add Other Mail Account.

iPhone or iPad devices

If you’re using an iOS device other than a Mac, please refer to Apple’s guidelines here.

Both iPhone and iPad devices will automatically attempt to configure your account for a SSL connection, so you’ll need to confirm a security exception initially (since your mail server does not use a SSL). Once the account is set-up, you will then need to go back into Advanced Settings in order to disable the SSL connection to your mail.

Thunderbird

Please refer to Thunderbird’s guidelines here.

You’ll need to start by selecting Create a new account > Email, then select Skip this and use my existing email.

At this point, Thunderbird gives you a handy reminder of the difference between IMAP and POP accounts to help you with your selection. We recommend using the Manual Config setting when setting up the account.

You’ll also need to update 2 sets of drop-down menus next. The settings for SSL should be set to NONE for both incoming and outgoing servers. Finally, you should set the authentication method for both incoming and outgoing servers to Normal password.

You may be presented with a security risk warning because your mail servers do not use encryption: you’ll need to check the box for Confirm Security Exception to continue to set up your account.

Android devices

Please refer to Android’s guidelines for adding a new account here. You may also find this article on adding your account to your Gmail app useful or alternatively there’s a range of other email apps that you can download from Google Play.