Privacy Policy

This privacy policy, served by Nublue on behalf of CTI Holdings, governs and protects the privacy of online users on the following properties and associated domain extensions:

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. The way Nublue processes, stores and protects user data and information will also be detailed within this policy.

The websites in question, www.nublue.co.uk and billing.nublue.co.uk are owned by Nublue. The owners, Nublue take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of their users. These websites comply with all UK national laws and requirements for user privacy including GDPR and the UK Data Protection act.

Last Updated: 4th February 2020

There is a lot of information on this page, please use the list below to navigate to areas of interest. From here on, we will refer to Nublue as 'we' or 'us'.

Quick Summary

How is my information collected? (Cookies and identifiable data)

How can I stop you from collecting my data?

Why is it collected and how is it used?

How to request/delete your data

Other information to be aware of to keep you secure

Contact Us

Quick Summary

We (CTI Digital) as a data controller, collect multiple data types from users who visit nublue.co.uk and billing.nublue.co.uk via a number of sources. Some information is provided manually, like your email address when you sign up to our newsletter, and some is collected automatically, like which pages you visit on the website. We collect this information, primarily for marketing activities and to improve the user experience of our websites.

We only collect this information once you click to accept our Privacy Policy, which pops up at the bottom of the screen. We keep your data securely within our system and never share it with 3rd parties without your explicit permission. You can request to see what information we have about you, and amend or delete anything you wish, whenever you require. Please contact [email protected] with any requests or questions.

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How is the information collected?

Forms

There are a number of forms on our websites. Whenever you complete a form we save your information in our database. Here is a list of all areas where we collect information from you:

Cookies

Our websites all use cookies. You were informed of this when first visiting the site, via a pop up which requests your consent. By using any of our websites and agreeing to our policy, you consent to our use of cookies in accordance with the terms of our Cookies Policy.

We use cookies in the following ways:

You can read our full Cookies Policy here.

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What information is collected?

Cookies on our websites

We explained that cookies collect your data, but what do they collect? Please find a breakdown of what each cookie collects, and how long it stores this information for, our Cookies Policy.

How our websites use cookies

Cookies do not contain any information that personally identifies you other than your IP address. However, personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

Third party cookies

When you browse any of our websites you may also be sent third-party cookies. Our marketing and hosting providers may send you cookies and may use the information they obtain from your use of their cookies.

In addition, we use Google Analytics to analyse the use of our websites. Google Analytics generates statistical information about each of our websites by means of cookies, which are stored on a user’s computer. The information that is collected by these cookies is used to generate reports and allows us to assess the usability of our websites. More information can be found here.

Identifiable Data

We collect some identifiable data from you when you complete a form. Here is a list of the data you may provide at different stages, on any of our websites.

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How can I stop you from collecting my data?

The first step is to decline our Privacy Policy. If you do so, HubSpot won’t collect any information about your visit to that specific website. Secondly, you can choose not to complete any forms on our websites. You can get in touch instead by calling us directly on 0161 713 2434. However, third parties, like Google, may still be able to collect your data. You can block all cookies by following the information below.

Blocking cookies

It is possible to block cookies, however the usability of our websites may be restricted if you refuse to accept cookies. You can refuse to accept cookies in each browser:

For information regarding less common browsers, click here

Deleting cookies

You can delete cookies, but doing this may have a negative impact on the usability of the website you are browsing.

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Why is my information collected and how is it used?

Contact & Communication

Personally identifiable contact information is collected so that we can contact you. Here is a list of situations when we may contact you:

Personally identifiable contact information is collected so that we can learn more about what you like. Here is a list of situations in which we may use your information for marketing reasons:

As a hosting agency, it is in our nature to always strive to improve our online experience. Analytics information we collect, such as dwell time, pages visited and clicks, are all recorded to allow our marketing team to identify which areas are confusing or aren’t useful to visitors. We then use this information to improve the user experience of the relevant website.

We will securely store your information for as long as necessary to support the completion of a contract/ transaction or until such a time that you request to withdraw your data from our systems. We will only contact you where necessary, in line with your specific consent, under the necessity of a contract and/or in instances where we believe you will be legitimately interested in an offer of mutual benefit to you and us.

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How to request or delete your personally identifiable information

Under GDPR, all companies are required to provide any data they hold about an individual within one month of the request. To request copies of the data we hold about you, please contact [email protected] via email. We will gladly amend or erase any or all of the information you request within 30 days (provided the data is not required as part of legal proceedings or in the vital public interest). Again, please contact [email protected] to have this request completed.

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Other information to be aware of to keep you secure

Contact & Communication

Users contacting any of the outlined websites' owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time when it is no longer required or has no use, as detailed by GDPR. Every effort has been made to ensure safe and secure submission and processing of your data, but we advise users that online forms are completed at the users’ own risk.

We use any data submitted to provide you with further information about the products / services we offer, or to assist you in answering any questions or queries you may have submitted, or whereby you the consumer have previously purchased from or enquired about purchasing a product or service.

Email Newsletter

The websites referenced each operate an email newsletter program, used to inform subscribers about products and services supplied by the company. Users can subscribe through an online automated process, should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws, detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and subsequent GDPR. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates the websites in question. If you would like a copy of the information held on you please email [email protected].

Email marketing campaigns published by any of the referenced websites or website owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with GDPR, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to unsubscribe will be detailed instead.

External Links

Although the websites in question only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout any website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of the websites in question cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Users should note that they click on external links at their own risk. The websites covered by this policy, and the website owners, cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and to communicate / engage upon them with due care and caution, in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels, such as by telephone or email.

www.ctidigital.com, www.nublue.co.uk, www.superchargedcommerce.co.uk and www.ctiholdings.co.uk may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

nublue.co.uk and their owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] .

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by the websites in question and their owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

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Contact Us

www.nublue.co.uk, www.ctidigital.com, www.superchargedcommerce.co.uk, and www.ctiholdings.co.uk are owned and operated by CTI Digital. Registered in England No. 4884651 If you have any questions about our cookies or your private data, please contact us by email [email protected] or by telephone 0161 713 2434.